Customer Service Representative ARME CONSULTING

About ARME CONSULTING

Job Description

Job Title: Customer Service Representative

Location: Noida Sector 62

Job Type: Full-Time

Salary - up to 15k

Language known - Professional English and Hindi

Shift timing
Any 9hrs - 6am to 7pm. ( girls )
                  6am to 12pm. ( boys )

Job Summary:

We are seeking a motivated and empathetic Customer Service Representative to handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience. The ideal candidate will be a problem-solver with excellent communication skills and a strong customer-first mindset.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or in-person professionally and promptly.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Maintain records of customer interactions, transactions, comments, and complaints.

• Process orders, forms, applications, and requests.

• Keep up-to-date with product knowledge and company policies to provide accurate assistance.

• Collaborate with internal departments to resolve complex customer issues.

• Achieve personal/team performance goals, such as customer satisfaction and response time.

Requirements:

• Proven customer support experience or experience as a client service representative.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices is a plus.

• Excellent communication and presentation skills.

• Ability to multitask, prioritize, and manage time effectively.

• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Patience and ability to remain calm under pressure.

• Conflict resolution skills.

• Team player with a positive attitude.

Benefits:

• Competitive salary 

• Ongoing training and development

Interested candidates can reach out:-
Contact no - 097482 62237
E-mail:- arnab@armeconsulting.in
Visit our website:- www.armeconsulting.in