Customer Service Representative GHMC

About GHMC

Job Description

Department: Customer Service Representative Project Location(s): Surat Education: Diploma, College Degree Job Roles and Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Job Specification Qualification Excellent communication and presentation skills High school diploma or equivalent; college degree preferred Experience Proven customer support experience Track record of over-achieving quota Ability to multi-task, prioritize and manage time effectively Skills The Ability to Listen Closely to Customers Clear Verbal Communication Data Entry and Basic Computer Skills Time Management Skills Professionalism Flexibility Problem solving Product knowledge Teamwork Skills Creativity KPI (Key Performance Indicators)of Customer Service Representative Average %of Calls Blocked Average % Time in Queue Average % Abandonment Rate Average % Service Level Average% Speed of Answer Average % Handle Time Average % after Call Work Time Average % First Call Resolution Average % Customer Satisfaction,