Customer Service Representative CBMPL

About CBMPL

Job Description

The Customer Service Representative position is a full-time on-site role based in Kaikamba. As a Customer Service Representative, you will play a crucial role in addressing customer inquiries, resolving complaints, and ensuring overall customer satisfaction. Your daily responsibilities will include handling customer support calls, emails, and chats in a professional and courteous manner. It is essential to maintain a positive attitude while interacting with customers to provide exceptional service. To excel in this role, you should possess strong customer service, customer support, and customer satisfaction skills. Experience in enhancing the overall customer experience will be beneficial. Effective communication and interpersonal abilities are key requirements for this position. You must demonstrate the capability to handle high-stress situations calmly and efficiently. Problem-solving skills and a proactive approach to addressing customer issues are also essential. While previous experience in a similar customer service role is preferred, it is not mandatory. A Bachelor's degree in a related field would be advantageous. If you are passionate about delivering excellent customer service and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.,