Customer Service Officer CultFit
CultFit
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: Customer Service, Compliance, Documentation, Facility Maintenance, Equipment Maintenance, Operations Management, Conflict resolution, Safety Regulations, Membership Renewal, Member Engagement
About CultFit
Job Description
This job is provided by apna.co Conducting tours for potential members Guide new visitors, provide detailed facility tours, introduce trainers, and facilitate trial sessions Membership Renewal & Retention Follow up on expired/lapsed memberships, engage members for renewals Member Engagement & Satisfaction Regularly interact with members, resolve queries, gather feedback, and escalate concerns where necessary Compliance & Documentation Ensure compliance with checklists such as Wooqer reporting, safety guidelines, and CRM usage Facility & Equipment Maintenance Monitor cleanliness, report facility issues via ODIN tickets, and ensure timely resolution Smooth Daily Operations Ensure the gym is operational on time, manage check-ins, and assist with customer concerns Handling Issues & Conflict Resolution Address complaints/escalations related to membership, facility, and equipment Safety & Compliance Adhere to fire, safety, and compliance regulations; Ensure timely injury reporting and staff training,