Customer Service Manager Mouser Electronics
Mouser Electronics
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Business correspondence, Presentations, Professional writing, presentation skills, Analytical skills, Negotiation skills, Internet savvy, Bilingual, Proficient typing, Math skills, Writingcreating reports, Experience developing, maintaining work teams, Providing ongoing performance management, Problem solving skills, Organizational Skills, teaching skills, PC experience, Microsoft Windows environment, ECommerce familiarity
About Mouser Electronics
Job Description
As a Customer Service Manager based in India, your primary responsibility will be to manage, develop, and evaluate daily customer service operations and staff to ensure service excellence and maximize new business opportunities. You will be accountable for establishing and maintaining effective relationships with customers and suppliers, resolving customer issues, identifying service trends, determining necessary improvements, and implementing changes to enhance customer satisfaction. Additionally, you will investigate and solve complex customer problems, work with multiple currencies, profit margins, and competitive pricing strategies for international orders. To excel in this role, you must expand your product knowledge, stay updated on industry trends, practices, and news, and demonstrate strong analytical, problem-solving, negotiation, organizational, and teaching skills. You should be detailed and thorough in your work habits, capable of multitasking, and able to produce accurate and timely reports. As part of your job, you will need to support and participate in the company's total quality process, manage and develop productive work teams by hiring qualified personnel, training, and managing performance. You will also be required to make independent judgments, meet department and company objectives, and maintain effective relationships with internal and external business contacts of various cultures. The ideal candidate for this role should be bilingual, fluent in both the local language and English, proficient in typing, math, and writing reports, business correspondence, and presentations. You should have experience in developing and managing work teams, possess strong analytical and problem-solving skills, and be proficient in PC skills in a Microsoft Windows environment. To qualify for this position, you should have a Bachelor's Degree in any field or a minimum of 3 years of relevant work experience. Internal candidates must have a minimum of 2 years as a highly performing Mouser Team Lead or Supervisor, while external candidates should have a minimum of 3 years as a supervisor or in a higher-level management position. This summary outlines the primary responsibilities and requirements for the Customer Service Manager position. The company may modify or amend these responsibilities and requirements based on business needs. Mouser Electronics is committed to ensuring accessibility for all users, and if you require assistance with the application process or need website accessibility support, please contact Human Resources at (817) 804-3850 or hr@mouser.com.,