CUSTOMER SERVICE INTERN (FEMALE) Penkraft Ideas Private Limited

About Penkraft Ideas Private Limited

Job Description

JOB SUMMARY The selected candidate would assist the Operations Coordinator in handling inbound telephonic, e-mail & social-media based queries, make outbound communication and innovatively use social media as instructed; communicate withthe company's teachers & students, with the aim to resolve issues in conjunction with in-house technical, creative, marketing and R&D teams. JOB DESCRIPTION Handling inbound in-situ, telephonic, e-mail & social media-based queries of leads and company's teachers & students. Resolve issues in conjunction with the in-house technical, creative, marketing and R&D teams. Maintain relevant databases, and generate MIS as required for analysis. REQUIRED SKILLS & QUALIFICATIONS Ability to thoroughly understand the brand, its products & services. Excellent written and verbal communication skills in English. Good verbal communication skills in Hindi & Marathi. Ability to listen, empathize & analyze. Good problem-solving & people skills. Enthusiasm to achieve the organization's goals. BENEFITS A fair chance at full employment, based upon performance during the internship. An opportunity to get hands-on experience in operations, and to become a full-stack operations professional. A highly collaborative, typical "start-up" type environment that pushes you to think beyond your boundaries and keeps you on your toes. An open forum for expression of ideas. Job Type: Internship Contract length: 6 months Benefits: Paid sick time Paid time off Schedule: Day shift Application Question(s): Do you live in Thane city Are you available to join immediately if selected Education: Higher Secondary(12th Pass) (Preferred) Language: fluent English (Required) Work Location: In person,