Customer Service Intern Ergode Inc

About Ergode Inc

Job Description

About Ergode: Ergode is a leading e-commerce company with a strong global presence, offering a wide range of products across various marketplaces. We focus on delivering great customer experiences through innovation, efficiency, and excellence in operations. Role Overview: We are looking for a proactive and detail-oriented Customer Service Intern to join our team. The selected candidate will assist in managing customer interactions, resolving queries, and supporting day-to-day service operations. Key Responsibilities: - Respond to customer inquiries via email, chat, and calls. - Resolve customer complaints and provide appropriate solutions. - Coordinate with internal teams to ensure timely resolution of customer issues. - Maintain accurate records of customer interactions and transactions. - Assist in improving customer satisfaction by identifying recurring issues and suggesting process improvements. Skills & Qualifications: - Pursuing or recently completed a degree in any discipline. - Strong verbal and written communication skills (English). - Customer-focused attitude with problem-solving abilities. - Basic knowledge of MS Office (Excel, Word, etc.). - Ability to work in a fast-paced environment. - E-commerce knowledge is a plus. What You'll Gain: - Hands-on experience in customer support operations. - Exposure to the e-commerce industry and global marketplaces. - Opportunity to work with cross-functional teams. - Certificate of Internship upon successful completion. Job Type: Internship Contract length: 3 months Schedule: - Day shift - Monday to Friday - US shift Application Question(s): - Where do you stay in Mumbai Language: - English (Required) Work Location: In person,