Customer Service - Freight Forwarding Orchid Shipping Pvt. Ltd.
Orchid Shipping Pvt. Ltd.
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Delhi
Skills: Ocean Freight, Business Development, Customer engagement, Relationship management, Problem Solving, Key Accounts Management, Corporate Accounts Management, Revenue Monitoring
About Orchid Shipping Pvt. Ltd.
Job Description
You will be responsible for efficiently leading the Ocean freight Department, which includes both Ocean import and Export operations. Your role will involve handling Key and Corporate accounts, as well as liaising and developing business relationships with overseas networks for nomination shipments. Customer engagement will be a key aspect of your responsibilities, focusing on developing positive PR and supporting business development initiatives as needed. You will be tasked with monitoring timely responses to ocean import network queries on a national level, and tracking the business revenue generated through the Network Nomination desk specifically for Mumbai. Ensuring timely approvals of jobs in the EBMS system will be crucial to the smooth operation of the department. Additionally, you will be responsible for overseeing the ocean import department, addressing their queries, and providing solutions when necessary. Monitoring and ensuring the timely closure of jobs in the EBMS system will also be part of your day-to-day activities.,