Customer Service Expert Saxo Bank

About Saxo Bank

Saxo Bank is a Danish investment bank that specialises in online investment and trading. Lars Seier Christensen, Kim Fournais, and Marc Hauschildt established it in 1992 as a brokerage firm under the name Midas Fondsmæglerselskab. The company changed its name to Saxo when it obtained a banking licence in 2001.

Job Description

As a part of Client service:
- Working on Key Client reporting activities related to Client’s accounts
- Responsible for creating and maintaining platform and system access for clients
- Responsible for handling all Client queries over phone calls, emails and chats
- - Supporting Service support team in key digitalization initiatives
- Working on automated processes and handling exceptions for Robotics solutions
- Perform service in accordance with global service catalogue and the Tiered client model
- Always acting in the best interest of our Clients and Saxo, and increase client digital interaction with the Bank

- Additional language skills would be an added advantage