Customer Service Executive (Voice Process) Maxicus

About Maxicus

Maxicus offers tech-enabled BPM services across industry verticals. We harness the power of the human touch blended with automation, robotics, cloud, Business Intelligence, and emerging technologies to help diverse businesses adapt to the digital world. 
The goal is to deliver high-quality, personalized services at all times. We create effective one-to-one customer journeys; promote efficient back-office & tech support, virtual commerce and offer best-in-class image annotation services. 
Having empowered 30+ global brands and Fortune 500 companies while processing over 4 Billion transactions, Maxicus is a trusted leader in the field of omnichannel customer engagement and revenue growth.
With our comprehensive portfolio of offerings and a strong commitment to sustainability, we have 4000+ dedicated employees serving clients across seven continents.

Job Description

Location: Gurgaon
Notice Period- Immediate- 30 days (max)
Experience- 0.6-1.5 Years (can be extended to 2 years if the candidate is good and fits in the budget).
Budget- 2 LPA-2.88 LPA
Interview mode: F2F round of interviews
Mandatory skills needed: Voice process, Client relations, Inbound calls, excellent communication skills
Qualification needed: Graduate
No. of posistion: 30-40
Rotational shifts

1. Key Role: To provide exceptional customer service to  customers through inbound/outbound.
2. Grade/ Designation: CSE   
3. Key Relationships (Reporting to/ Team description/ Peer group): Reporting to Team Leader.
4. Roles & responsibilities: 
• Handle inbound calls for customers of a premium client
• Identify the needs of customers, resolve issues and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyse the data.

5. Requirements and competencies:     
• Voice Versant 5cleared
• Graduate  
• Fresher/Experienced 
• Strong multitasking, time management, and target achieving skills.
• Good communication and listening skills with good command over the English language.

6. Recommended Industry: BPO
7. Shifts and other facilities: 
- Day shift 9 AM – 7 PM
- Cafeteria facility is available
- Cab service is not available
- Laptop availability with the candidate is desirable.