Customer Service Executive-Retail Asset Inbound IDFC FIRST Bank
IDFC FIRST Bank
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Productivity, Maintaining Service Quality, Average Handling Time, First Contact Resolution, Maintaining TAT for all customer requests, Channel Migration to alternate channels, Drive all the initiatives in the Customer contact center
About IDFC FIRST Bank
Job Description
Job Requirements Role/Job Title: Customer Service Executive-Retail Asset Inbound Business: Service Function/ Department: Customer Experience Place of work: Customer Contact Center (Phone Banking unit) Roles & Responsibilities: 1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Channel Migration to alternate channels Secondary Responsibilities: Drive all the initiatives in the Customer contact center. Key Success Metrics: Productivity, Average handling time, First contact resolution,