Customer Service Executive-Retail Asset Inbound IDFC FIRST Bank

  • company name IDFC FIRST Bank
  • working location Office Location
  • job type Full Time

Experience: 2 - 2 years required

Pay:

Salary Information not included

Type: Full Time

Location: Maharashtra

Skills: Productivity, Maintaining Service Quality, Average Handling Time, First Contact Resolution, Maintaining TAT for all customer requests, Channel Migration to alternate channels, Drive all the initiatives in the Customer contact center

About IDFC FIRST Bank

Job Description

Job Requirements Role/Job Title: Customer Service Executive-Retail Asset Inbound Business: Service Function/ Department: Customer Experience Place of work: Customer Contact Center (Phone Banking unit) Roles & Responsibilities: 1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Channel Migration to alternate channels Secondary Responsibilities: Drive all the initiatives in the Customer contact center. Key Success Metrics: Productivity, Average handling time, First contact resolution,