Customer Service Executive (CSE) NoBroker Technologies Solutions Pvt. Ltd

About NoBroker Technologies Solutions Pvt. Ltd

NoBroker is a disruptive real-estate platform that makes it possible to buy/sell/rent a house without paying any brokerage

NoBroker was started because all of us believed that paying hefty brokerage can not be the only option to find a new home. As tenants, we have been paying these brokerages year on year without seeing any advantage of the broker. The only reason he existed was that there was a huge information asymmetry in the market. NoBroker is a platform that removes this information asymmetry and provides a marketplace for free exchange of this information that used to cost 1-2 months of rent as brokerage.

We have done 2 things to help you find that perfect home:
Firstly, we have painstakingly verified each listing and made sure that these are direct owners or shared accommodation parties and there are no middlemen or brokers. We use lot of heuristics and techniques to ensure that you get a totally broker free list.
Secondly, we have also tried to ensure that maximum information is available to you in as easy to use format. This ensures that you get a very good idea of the property even before you visit it. Thus, you can shortlist flats sitting at the comfort of your home without actually traveling all the good and bad properties. This saves your time and effort and with a quick shortlist of 4-5 properties you can actually get a house in few hours!

Job Description

Qualification and Education Requirements:
Education- Graduation/HSC qualified.
Excellent verbal and written communication skills.
Good Interpersonal skills, and numerical and analytical ability.
Decision-making skills.
Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.
Proficient in MS Office (Excel, Word).
Should be flexible for the day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on a weekday

Role and Responsibility – Customer Service Executive
Inbound calling for customer service.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools. ? Handle
customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, and process customer accounts.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.