Customer Service Executive Wehire Talent Solutions
Wehire Talent Solutions
Office Location
Full Time
Experience: 0 - 0 years required
Pay: INR 200000 - INR 350000 /year
Type: Full Time
Location: Mumbai City
Skills: English Language, Flexible, Time management, English typing, Communication skills
About Wehire Talent Solutions
Job Description
Job Summary:
We are looking for a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Executive. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience that builds brand loyalty and trust.
Roles & Responsibilities:
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Resolve customer issues efficiently and empathetically, escalating complex problems when necessary.
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Document customer interactions and feedback using our CRM system.
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Follow up with customers to ensure their issues are resolved and satisfaction is maintained.
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Collaborate with other departments (e.g., sales, technical support, logistics) to address customer needs.
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Meet or exceed individual and team performance metrics (e.g., response time, satisfaction scores).
Requirements:
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Graduate Fresher
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1+ years of customer service experience preferred.
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Excellent communication skills, both written and verbal.
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Strong problem-solving skills and a positive, empathetic attitude.
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Ability to multitask, prioritise, and manage time effectively.
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Comfortable working in a fast-paced and team-oriented environment.