Customer Service Executive Matrix Weighing Systems
Matrix Weighing Systems
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Gujarat
Skills: Coordination, Troubleshooting, Training, Diagnosing Fault, Responding to Equipment Breakdowns, Developing Service Procedures, Maintaining Workflow, Improving Customer Services, Studying New Projects, Implementing Hardware, Software
About Matrix Weighing Systems
Job Description
Job Description Handle day to day after service activity Manage service team effectively to provide quick & satisfactory service to customer Maintain records of all incoming service calls and actions taken for future assessment Meet customer personally for service feedback Key Responsibilities Coordination with the Service dept. regarding customer problem. Diagnosing Fault and troubleshoot over phone Assisting fellow Engineers regarding any technical Issues. Imparting Training to Engineers about product functioning, fault finding and method of trouble shooting. Responding immediately to equipment breakdowns. Develop service procedures, policies and standards. Keep ahead of industrys developments. Apply best practices to area of Improvement. Control resources and utilize assets to achieve qualitative and quantitative targets. Maintain the ordinary workflow according to priorities. Improves customer services quality results by studying evaluating and re-designing processes & establishment and communicating service metrics, monitoring and analyzing results, implementing changes. Study of new Projects and implement it in the Hardware and software Personal Skills The skills to work both independently and as part of a team Dedicated & hardworking in work perfection Driving license Qualification B.E. / Graduate Location Rajkot Experience 2-3 years,