Customer Service Executive Hiringbox

About Hiringbox

Job Description

As a candidate for the position, you should possess a set of skills that are essential for effectively carrying out the responsibilities of the role. These include excellent communication skills, good interpersonal skills, exceptional oral and written communication skills in English, strong decision-making abilities, outstanding problem-solving skills, good product knowledge, and the ability to multitask and work effectively within a team. Your primary responsibilities will include answering phones and providing detailed explanations of the products and services offered by the company to both existing and potential customers. You will be required to contact customers using provided scripts, gather relevant customer information, ask pertinent questions to understand their requirements, and address any queries or issues they may have regarding the products or services. Furthermore, you will be responsible for recording all sales phone calls and deals, processing product orders professionally, maintaining an up-to-date customer database, and proposing suitable solutions based on customers" needs and preferences. The role will require you to work full-time during day shifts. The job offers benefits such as paid time off and a performance bonus. The preferred educational qualification for this position is Higher Secondary (12th Pass), and fluency in English is required. The preferred location for this role is Jaipur, Rajasthan.,