Customer Service Executive Engage Experts International

About Engage Experts International

Job Description

You will be responsible for handling multiple customer service roles in an International BPO setting for US-based clients across Debt Management, Emergency Services, and Healthcare verticals. As a Customer Service Executive, you will engage in activities such as inbound/outbound calling, lead generation, cold calling, sales follow-ups, sales closures, critical response support, complaint resolution, patient/client support, CRM updates, call management, and follow-ups. The open positions include Customer Service Executive roles in Debt Management, Emergency Services, and US Healthcare. Each role has specific shift timings and job responsibilities tailored to the respective verticals. You must have at least 1+ year of experience in International BPO/US Sales with excellent spoken English and a neutral accent. Additionally, you should possess strong phone manners, objection handling skills, and polished communication abilities. Familiarity with CRM tools, Microsoft Office, and basic computer operations is required. As part of the Customer Service & Sales team, you will work in a fast-paced and dynamic team environment, providing services to international clients based in the USA. The role offers opportunities for growth and skill enhancement. A flexible approach to working in US time zones for night and morning shifts is essential. The minimum qualification required is a graduate degree or pursuing graduation. Join us to work with international clients, gain valuable experience in a dynamic setting, and explore opportunities for professional development and career growth.,