Customer Service Executive HARJAI COMPUTERS PRIVATE LIMITED

About HARJAI COMPUTERS PRIVATE LIMITED

Job Description

Roles and Responsibilities

Problem Resolution

Address and resolve customer complaints or technical issues.
Troubleshoot problems via phone, chat, email, or social media.

Customer Communication

Respond promptly and professionally to inquiries.
Maintain a positive, empathetic, and professional attitude.

Product/Service Guidance

Explain product features, services, and policies.
Help customers navigate usage, setup, or billing.

Feedback Collection

Collect and document customer feedback and complaints.
Relay product/service issues or suggestions to relevant teams.

Answering Customer Queries

• Handle incoming calls, emails, chats, or tickets.
• Provide accurate and complete information.

Escalation Management

Escalate complex or unresolved issues to higher-level support or technical teams.

Record Keeping

Maintain detailed records of customer interactions.
Use CRM or support software to log and track issues.

Knowledge Base Maintenance

Update FAQs or self-service articles.
Contribute to support documentation.

Customer Retention & Satisfaction

Strive to exceed customer expectations.
Follow up with customers to ensure resolution and satisfaction.