Customer Service English Language Expert Ingold Solutions

About Ingold Solutions

Job Description

Job Description Were looking for a dedicated person to maintain our clients accounts and serve as our main point of contact for our English speaking clients. Our ideal candidate will have a passion to provide exceptional customer service. Job Responsibilities Act as the main point of contact in all matters relating to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Develop a thorough understanding of our product offerings to better upsell and cross-sell to clients Client Relationship Management of B2B clients Resolving customer queries through email, phone and chat communication Order Processing in ERP System (SAP) Process online orders and back orders Provide support for marketing campaigns Qualifications Excellent Communication skill in English Bachelors degree Experience is customer service and proven track record of receiving positive customer service Knowledge in SAP or any other ERP system would be an added advantage Other Benefits Gratuity Health Insurance PF Leave Encashment Full time Customer Service Posted on Thursday 18th January 2024,