Customer Service Customer Experience-Tier 1 Ninja Van

Inbound, Customer Service (Customer Experience-Tier 1)

Job Descriptions:

• Managing incoming calls and emails from clients.
• Reach out to existing customers to provide updates, address concerns, and ensure customer satisfaction.
• Identifying and assessing clients need to ensure service excellence
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Handling day-to-day administrative task
• Responsible for compiling and generating reports as they relate to customer service surveys.
• Develop the strategy the team will use reach its goal
• Create reports to update the company on the team’s progress

Requirements:

• Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field
• Work Experience: Minimum 2 years of Customer Service Experience. Fresh graduates are welcome to apply.
• Applicants should be a Malaysian Citizen
• Excellent English communication skills
• Able to speak MANDARIN will be added advantage
• Confident with corresponding clients over the phone
• Good working knowledge of Microsoft office applications
• Strong thirst for knowledge and ability to learn fast
• Preferably candidates with experience in Customer Service
• Applicants must be willing to work on Shift Rotation Basis

Outbound, Customer Service (Customer Experience)

Job Descriptions:

• Handle all outbound tasks via phone with the utmost professionalism and ensure high-quality customer service is provided at all times.
• Perform outbound calls to customers and/or shippers to clarify information, research issue, inquiries related to Ninjavan products, and services
• Conduct surveys to gather feedback and opinions from customers.
• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Educate customers about products or services, explain features and benefits, and provide guidance on product usage.
• Make proactive outbound calls to customers or potential customers using provided contact lists or databases. 
• Engage in professional and friendly conversations to introduce products, offer assistance, gather feedback, or conduct follow-ups.
• Document customer interactions, feedback, and any relevant information in the company's CRM or database.
• Create reports to update the company on the team’s progress

Requirements:

• Min SPM (min pass in Math, Eng). Fresh grads will also be considered.
• Work Experience: Fresh grads are welcome to apply.
• Excellent English communication skills
• Confident with corresponding clients over the phone
• Good working knowledge of Microsoft Office applications
• Strong thirst for knowledge and ability to learn fast
• Preferably candidates with experience in Customer Service
• Applicants must be willing to work on Shift Rotation Basis