Customer Service Associate (US Process) JB Group of companies
JB Group of companies
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kolkata
Skills: Strong analytical skills, soft skills, Excellent communication, Basic computer literacy, Professional Demeanor, High Integrity, Verbal clarity, Empathy, Composure
About JB Group Of Companies
Job Description
Key Responsibilities Continuously monitor live camera feeds and alarm systems. Detect, track, and investigate suspicious behaviors or intrusions Escalate incidents using voice-down protocols and by alerting relevant contacts or emergency services. Maintain detailed logs and reports for every incident Conduct regular checks of surveillance and digital equipment; report malfunctions promptly Collaborate with peers, on-site security, and external authorities as needed Stay alert during long shifts, maintaining vigilance and situational awareness Adhere to data privacy regulations and company SOPs. Qualifications & Skills Bachelor's degree in any discipline. Excellent communicationVersant level 5 preferred. Strong analytical skills with attention to detail. Basic computer literacy (MS Office, web-based platforms). Ability to stay focused during long shifts. Professional demeanor, high integrity, and strong soft skillsverbal clarity, empathy, composure. Willingness to work in rotational shifts, including nights and weekends. Job Types: Full-time, Permanent Schedule: Rotational shift US shift Education: Bachelor's (Preferred) Experience: US Process: 1 year (Preferred) Language: English (Preferred) Work Location: In person,