Customer Service Associate (Intersolutions) Inspiroz

About Inspiroz

Inspiroz is a subsidiary of ACS International, which has been honoured by the Inc 500 for five consecutive years and inducted into the Inc 500 Hall of Fame. The advancement of technology excites us. What excites us even more is the chance to implement technology that empowers educators to inspire students to realise their full potential. Our team is comprised of an extraordinary assortment of individuals. At Inspiroz, our team members have diverse educational backgrounds and experience working in school settings. We have a unique understanding of what truly matters in order to address challenges.

Job Description

Data Entry Office/ MIS Executive (MBP, Mahape)
The individual working as a Data Entry Officer / MIS Office in a fast-paced environment with multiple interruptions. The individual will be responsible to reply to the end client interactions for specific tasks assigned on day-to-day basis, weekly tasks and share progress for these tasks.
Individual to be proactive with client follow ups and able to close loop on any pending – incoordination queries to give quick accurate and relevant response via email or phone/softphone on regular basis. Work closely with client on assigned tasks and provide day-to-day update for the tasks completed v/s pending.
What you’ll do - Entering customer and account data from source documents within time limits. - Compiling, verifying accuracy and sorting information to prepare source data for computer entry - Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output - Keep information confidential

Skills Required
• Ability to prioritize and multi-task for maximum efficiency without sacrificing accuracy.
• Professional and Pleasant phone manner to service incoming and outgoing calls.
• Escalate unresolved issues to Manager.
• Build strong relationship with clients & create an amazing experience for them.
• Quick learner, analytical and high attention to detail.
• Work independently with minimum supervision.
• Create an action plan for each item, making sure we are performing inside the time frame and creating a wonderful experience for internal and external customer
• Ability to summarize all information on demand to make sure we cover all loopholes.
• Excellent Organizational and Time Management skills.
Desired Candidate Profile - - Smart Fresher – Graduate (Any stream) - Basic Excel - Good Communications (Email etiquettes) verbal + written - Comply with data integrity and security policies - Typing speed and accuracy - Attention to detail - Knowledge of Microsoft Office, especially Excel. - Flexible to work in rotational shifts