Customer Service Associate Bangalore Fusion CX

About Fusion CX

Job Description

As a Customer Service Associate at Fusion CX in Bangalore, you will have the opportunity to be part of a dynamic team that supports telecom client services. Your role will involve interacting with customers through phone, email, and chat to address inquiries, resolve order-related issues, and ensure a high level of professionalism and empathy in every interaction. Key Responsibilities: - Serve as the initial point of contact for customer inquiries related to orders via phone, email, and chat. - Triage and resolve service/order-related requests promptly and accurately. - Manage transactional queues concerning scheduling, order status, and account information. - Respond to customer emails and chats in a clear and professional manner. - Conduct outbound calls and handle inbound contacts to facilitate timely query resolution. - Identify and escalate cases beyond Tier 1 support scope. - Collaborate with internal departments to address order constraints and delays. - Ensure thorough resolution and documentation of each issue with a focus on compliance and accuracy. - Provide feedback to internal teams for process enhancement. - Deliver high-quality service while meeting key performance indicators like customer satisfaction and response time. Job Requirements: - 2 years of experience in a call center or customer service environment (Telecom experience is preferred). - Strong verbal and written communication skills in English. - Ability to handle challenging situations with professionalism and empathy. - Active listening skills, detail-oriented, and capable of building rapport with customers. - Proficiency in Microsoft Office tools and digital communication platforms. - Organized, detail-oriented, and able to work effectively under pressure. Desired Skills: - Understanding of order lifecycle management and customer support workflows. - Ability to work towards performance goals and quality metrics. - Strong problem-solving skills and a sense of urgency in task execution. - Effective multitasking and prioritization in a fast-paced environment. - Familiarity with CRM tools and ticketing systems is a plus. Shift: US Shift (Night shift hours) Joining Fusion CX as a Customer Service Associate in Bangalore offers more than just a job opportunity. It provides a platform for meaningful career growth with training, teamwork, and advancement opportunities. With a focus on communication, performance, and mentorship, Fusion CX nurtures your professional development. You will be part of a global network with a presence in over fifteen countries and fifty delivery centers, offering exposure to international projects and structured development tracks. If you are looking for a stable, challenging, and rewarding career in Bangalore, Fusion CX is the place to start your journey.,