Customer Service Associate Lalamove

Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since. Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates. Office location: 4. Levent, Istanbul What You’ll Do:

Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat

Support frontline CS operation teams to ensure operational excellence and excellent customer service.

Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed

Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.

Complete ad-hoc assignments from CX Functional team.  

Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)

Requirements:

Advanced skill in Excel & PowerPoint

Good Communication Skills in both Turkish and basic communication in English