Customer Service Associate Skyway Book1Trip LLP

About Skyway Book1Trip LLP

Job Description

Job Description: We are looking for a proactive and friendly Customer Support Executive to provide exceptional service and support to our customers. The ideal candidate will be responsible for answering queries, resolving issues, and ensuring a smooth customer experience across all communication channels. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and chat Assist customers with product/service information and resolve complaints efficiently Maintain accurate records of interactions and follow up on unresolved queries Troubleshoot and resolve basic technical or service-related issues Escalate complex issues to appropriate teams when required Build and maintain positive relationships with customers to improve retention and satisfaction Identify common queries or problems and suggest process improvements Skills & Requirements: Excellent verbal and written communication skills Strong problem-solving abilities and a customer-centric attitude Patience, empathy, and the ability to handle challenging customers professionally Ability to work in a team as well as independently Basic computer proficiency and familiarity with CRM tools Prior customer service experience is a plus, but freshers are also welcome Qualification: High school diploma or equivalent (Graduation preferred) Fluency in English; additional regional language is an advantage Job Type: Full-time Schedule: Day shift Performance bonus Yearly bonus Language: English (Required) Hindi (Required) Work Location: In person,