Customer Service Associate Smart Step India

About Smart Step India

Job Description

*Position:* Customer Service Associate (Male & Female)
*Experience* : Fresher's can apply

*Openings:* 100 Positions
*Salary* : 1.80 LPA (in-hand)

*Preferred* : Local candidate

Qualification Required:

Diploma / Degree / Certification in Computers

*Key Requirements:*

Good communication and convincing skills in English

Basic knowledge of E-mail and MS-Excel

*Job Responsibilities:*

Contact potential or existing customers to inform them about products or services using scripts

Answer customer questions regarding products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when required

Enter and update customer information in the database

Take and process orders accurately

Handle customer grievances to maintain the company's reputation

Keep records of calls, sales, and other useful information

Conduct research to support ongoing lead generation efforts