Customer Service Associate Jify

About Jify

Jify’s mission is to build financial resilience for the employed workforce. Our core offering gives employees complete flexibility and access to their earnings on-demand so that they never have to take on high-cost credit or borrow from friends and family. Our goal is to provide long term financial wellness for a whole new category of the workplace.

Job Description

Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)
Location:- Bangalore (WFO)- Need local candidates
Budget- upto 3.5 LPA
Experience- 6 months-2 Years
Relevant experience- 6 months is needed
Interview process- 2 rounds Virtual & final round in person /onsite)
Notice period- Immediate joiners

Role – Customer Service Associate:-
- Work as a ‘Customer Support Representative’ to answer and provide resolutions to IB/OB Calls , Emails , WA for query received from end Consumers
- Take full ownership and accountability of the assigned tasks
- Resolution & closures of tasks as per defined TAT – Consumer
- Recording of data with accuracy on Tools set up for the department
- Go beyond an extra mile for any issue resolution by liaising with internal stakeholders 
- Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.

Successful Applicants:-
- Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Malayam(plus)
- Taking full Ownership & Accountability of issue resolution for driving Customer. 
- A ‘Go Getter’ who would very carefully – Listen, Resolve, Escalate and ‘Be the Reason’, for driving Customer Happiness, Centricity and Obsession.
- Usage of tools like Excel and CRM
- Enthusiastic, willing to learn, multitask.
- Any HSC, Graduate & Post Graduate (Fresher or more 1-2 years of relevant work experience)
- Should have preferably worked in reputed Domestic/International BPO catering to customers through Multi/Omni channel medium.