Customer Service Assistant JCBL India

About JCBL India

Job Description

As a Customer Support Representative at Aveda, a leading company in Mohali, Punjab, you will play a crucial role in assisting customers with their inquiries, addressing concerns, and ensuring a positive experience. Your responsibilities will include handling inbound and outbound calls, providing clear information about products/services, resolving issues efficiently, and maintaining detailed records of customer interactions. Your excellent communication skills in English and Hindi, along with strong problem-solving abilities, will be essential in delivering top-notch customer support. To excel in this role, you should have a minimum of 6 months of experience in customer support, preferably in a domestic calling process. A positive attitude, customer-centric approach, and the ability to multitask and manage time effectively will contribute to your success. Basic computer knowledge, including familiarity with MS Office and CRM systems, will be advantageous in carrying out your duties. In return, Aveda offers a competitive salary, opportunities for growth within the company, and a positive and supportive work environment. Additionally, you will be provided with health insurance and access to the Provident Fund. The job is full-time and permanent, with a day shift and morning shift schedule at the company's physical location in Mohali. If you are excited about the prospect of joining our team and making a difference in customer satisfaction, please reach out to us at +91 6283263585 or email us at Chawi_choudhary@jcbl.com. We look forward to speaking with you and discussing how you can contribute to our mission of delivering exceptional customer support.,