Customer Service Analyst Natwest
Natwest
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Chennai
Skills: Customer Service, HR services, Communication skills, Conflict Management, Interpersonal Skills, Problem Solving, Analytical skills, Background Verification, Candidate Interaction
About Natwest
Job Description
Join us as a Customer Service Analyst Take on a new role, where youll be building relationships with our people, providing a seamless and positive experience Youll be acting as the first point of contact for colleagues, answering their enquiries and identifying opportunities to help them with simple HR services Join a collaborative and fast-paced environment, where youll be able to further develop your customer service skills We're offering this role at senior analyst level What you'll do As a Customer Service Analyst, youll be providing outstanding service in every interaction with employees of the bank as you complete general HR requests. Well look to you to educate our people in the different ways to interact with HR, supporting them in choosing the right service options for their personal needs. Youll also be: Using effective questioning techniques to gather information to present accurate and fair solutions in-line with the banks policy and processes Identifying the root cause of issues to effectively solve them Maintaining an awareness of changes in policy, process and procedure to provide the best advice Managing your personal workload and adapting to the HR team requirements Using HR systems to accurately record and maintain customer records The skills you'll need Were looking for someone with a background in delivering excellent customer service, with the ability to tailor your communication skills to liaise with a variety of customers. Youll work well in a fast-paced environment, and youll be able to work off your own initiative and as part of a team. Youll also need: High standards of numeracy and literacy with good attention to detail The ability to manage and defuse conflict in difficult situations Strong interpersonal skills in order to resolve issues that requires a level of empathy Good communication skills Good problem solving and analytical skills Working with teams across India & the UK Knowledge in Background Verification processes Experience in candidate interaction,