Customer Sales Support Executive SILAII
SILAII
Office Location
Full Time
Experience: 1 - 1 years required
Pay: INR 150000 - INR 300000 /year
Type: Full Time
Location: All India
Skills: Customer Relationship Management, Client Service, Microsoft Office, Verbal communication, written communication, Analytical skills, CRM software, Problemsolving
About SILAII
Job Description
Join SILAII as a Customer Sales Support Executive About Us: SILAII is India's leading premium sculpture and home dcor brand, specializing in creating finely crafted sculptures and souvenirs that bring cherished memories to life. We are known for our exceptional craftsmanship, making grand sculptures accessible for personal collections and gifting. Position: Customer Sales Support Executive Location: Chennai, Tamil Nadu Work Timings: Day Shift | 9.30 AM - 6.30 PM Work Mode: Work from Office Employment Type: Permanent, Full-time Experience: 0.6 - 2 years Education: Bachelors in any degree Key Responsibilities: - Manage and maintain strong relationships with customers, ensuring a high level of satisfaction. - Handle customer queries, complaints, and escalations efficiently and empathetically. - Monitor customer interactions and provide data-driven insights to improve service quality. - Collaborate with sales and marketing teams to enhance customer engagement strategies. - Maintain and update accurate customer records in the CRM system. - Assist in developing customer retention and loyalty programs. - Ensure timely follow-ups via calls, emails, or chats across all customer interactions. - Meet service-level agreements and contribute to overall team targets. Key Requirements: - Bachelors in any degree - 0.6 to 2 years of experience in customer relationship management or client service. - Proficiency in CRM software tools and Microsoft Office (especially Excel). - Strong verbal and written communication skills. - Excellent problem-solving abilities and customer-focused mindset. - Ability to analyze customer data and suggest actionable improvements. Languages Preferred: - Proficient in English and Tamil - Spoken language of Hindi or other regional languages will be an added advantage Annual CTC Estimate: - 1.6 - 3 LPA (based on experience and interview performance) + Incentives upon achieving sales target - 0.6 - 2 years of experience - Performance-based incentives will be provided upon achieving targets. Apply Now: Send your resume to hr@silaii.com or call us at 9087588802. Job Types: Full-time, Permanent, Fresher Benefits: - Health insurance Schedule: - Day shift - Performance bonus - Yearly bonus Application Question(s): - Are you an immediate joiner Language: - English (Required) Work Location: In person Speak with the employer +91 9087588802,