Customer Resolution Executive VLaunchU

About VLaunchU

Job Description

As a Customer Support Representative, you will be the primary point of contact for customers, addressing and resolving their queries effectively, primarily through email correspondence. Occasionally, you may need to engage with customers over the phone to handle escalations, requiring a comprehensive understanding of various business aspects. The ideal candidate for this role should possess excellent communication skills, both verbal and written, as they play a critical role in ensuring customer satisfaction. Demonstrating empathy and patience towards customers will be essential in providing quality service. A calm and composed demeanor, even when faced with challenging situations, is highly valued in this position. We are seeking individuals with 0 to 2 years of experience, making it an excellent opportunity for freshers looking to kickstart their career. Previous experience in a similar customer resolution role, particularly involving email communication, would be advantageous in excelling in this role.,