Customer Relationship Officer Dhan Mitra Fin Services Pvt Ltd

About Dhan Mitra Fin Services Pvt Ltd

Job Description

Job Description We are looking for a dynamic and customer-focused Customer Relationship Officer (CRO) with 6 months to 2 years of experience in Loan Against Property (LAP) and Home Loan (HL) products. The ideal candidate will be responsible for managing customer relationships, ensuring smooth loan processing, and supporting disbursement and documentation activities. Key Responsibilities Generate leads and source LAP/HL customers through field visits, references, and tele-calling. Guide customers through the loan application, documentation, and disbursement process. Coordinate with credit and operations teams for smooth file processing and approvals. Maintain healthy customer relationships and ensure timely follow-up on leads and queries. Achieve assigned targets for loan disbursal and customer acquisition. Ensure complete adherence to compliance, documentation, and KYC norms. Key Skills Required Good understanding of LAP & HL products and documentation process Customer handling and relationship management Basic financial knowledge Communication and negotiation skills Target-oriented mindset Educational Qualification Graduate in any discipline (preferably Finance/Commerce) Preferred Candidate Profile Prior experience in LAP/HL sales or customer service in NBFCs, banks, or housing finance companies Comfortable with fieldwork and client visits Knowledge of the local market and customer behavior Salary: As per industry standards Incentives: Performance-based Interested candidates can contact: Email: bhagyasree.b@dhanmitra.co.in Contact: 7386990181 Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Provident Fund Language: English (Preferred) Work Location: In person,