Customer Relationship Manager In Hyderabad, Bangalore Hirazo

About Hirazo

Job Description

The Guest Relationship Executive (GRE) ensures outstanding guest experiences by providing excellent customer service, resolving issues promptly, and managing relationships effectively. They act as a bridge between guests and the organization, ensuring satisfaction, loyalty, and positive feedback. Key Responsibilities Guest Experience Management * Greet and welcome guests, ensuring a warm and friendly atmosphere. * Anticipate guest needs and tailor personalized experiences to enhance satisfaction. Issue Resolution * Handle guest complaints or concerns in a professional, efficient manner. * Coordinate with other departments to resolve issues promptly. * Follow up with guests to ensure all concerns are addressed satisfactorily. Relationship Management * Build and maintain strong relationships with repeat guests. * Collect and analyze guest feedback to identify trends and areas for improvement. * Implement initiatives to increase guest loyalty and retention. Team Coordination * Train and guide front-line staff on best practices in customer service. * Ensure staff adhere to service standards and uphold the companys values. * Communicate guest expectations and preferences to relevant departments. Operational Excellence * Oversee the seamless execution of daily guest-facing operations. * Maintain accurate records of guest interactions, complaints, and preferences. * Assist in promotional activities or special events for guests. Reporting and Analysis * Generate reports on guest satisfaction, trends, and service performance. * Develop strategies to improve the overall guest experience based on insights. Qualifications And Skills * Education: Bachelors degree in Hospitality, Business Management, or related field preferred. * Experience: 1-3 years in a customer service or hospitality role. Skills * Excellent communication and interpersonal skills. * Proficiency in CRM software and MS Office Suite. * Multitasking and organizational skills. * Ability to work in a fast-paced, dynamic environment. Personal Attributes * Empathy and a customer-first attitude. * Attention to detail and a proactive approach. * Professional demeanour and appearance. About Company: We are a consulting firm working across various segments ranging from business development to people development.,