Customer Relationship Manager ARM & HAMMER FORGINGS PVT LTD
ARM & HAMMER FORGINGS PVT LTD
Office Location
Full Time
Experience: 1 - 1 years required
Pay: INR 50000 - INR 250000 /year
Type: Full Time
Location: Faridabad
Skills: Communication skills, Customer Service, Customer relationship
About ARM & HAMMER FORGINGS PVT LTD
Job Description
A CRM (Customer Relationship Management) JD (Job Description) outlines the responsibilities and requirements for a role focused on managing and enhancing customer relationships using a CRM system. CRM JDs typically detail tasks like implementing CRM strategies, managing customer data, analyzing market trends, and collaborating with various teams to improve customer experience and drive business growth.
Required Skills and Qualifications:
- Strong communication and interpersonal skills: Essential for interacting with customers and collaborating with internal teams.
- Analytical and problem-solving skills: Needed to analyze data, identify trends, and resolve issues.
- Project management skills: For planning, executing, and managing CRM initiatives.
- Technical skills: Familiarity with CRM platforms, data management, and reporting tools.
- Knowledge of CRM best practices and industry trends: Staying updated on the latest technologies and strategies.
- Experience with CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics): Depending on the role, specific platform experience may be required.
- Understanding of marketing principles and customer behavior: To develop effective strategies and campaigns.
- Developing and implementing loyalty programs to increase customer retention.
- Creating targeted marketing campaigns based on customer data and behavior.
- Managing customer interactions and ensuring timely resolution of issues.
- Analyzing customer data to identify trends and areas for improvement.
- Collaborating with sales and marketing teams to improve the customer experience.
- Ensuring the CRM system is effectively integrated with other business systems.