Customer Relationship Management Manager Viraj Estates
Viraj Estates
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: CRM, Documentation, KYC, Customer Service, Sales Coordination, MIS reporting, File Management, post sales support, Coordination, Upselling, Cross Selling
About Viraj Estates
Job Description
Job Descriptions- CRM (Customer Relationship Manager) Handling the bookings, login in CRM. Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done. Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same. Preparing and Issuing Possession Letters, Buyer s Agreements to the clients. Follow- ups for Buyer s Agreements etc. Preparation of Company MIS DSR. Maintaining Files and Documents Records. Handling post sales query through emails and calls. Co- ordination with the sales team. Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc). Completing fit out/final Possession process with Customer Satisfaction. Upselling and Cross Selling to existing customer base.,