Customer Relationship Management Executive DG Consulting
DG Consulting
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Customer engagement, relationship building, Brand management, Lead Management, Issue resolution, Data Analysis, CRM campaigns, customer feedback analysis, Customer retention strategies, Sales, Marketing Collaboration
About DG Consulting
Job Description
1. Plan and execute CRM campaigns. 2. Maintain an ongoing level of engagement and communication with key customers. 3. Building trusting relationships with clients. 4. Protecting the brand by maintaining a positive image. 5. Collect and analyze customer feedback to improve products, services, and customer experience. 6. Develop and implement strategies to retain existing customers and reduce churn. 7. Track and manage leads through the sales pipeline, ensuring timely follow-ups and conversions 8. Collaborate with sales and marketing teams to ensure that CRM activities are aligned with overall business objectives. 9. Ensure timely and effective resolution of customer issues and complaints. 10. Continuously seek ways to improve the customer experience based on feedback and data analysis.,