Customer Relationship Executive - INSIDE SALES Ideas Design Solutions P Ltd.

About Ideas Design Solutions P Ltd.

Founded in 1997 IDSPL has grown rapidly to become the leading providers of CAD/CAM/CAE/PDM/KBE/RE solutions to the mechanical industry in India. With a “Customer Centric” focus, IDSPL has always been very attentive to the changing manufacturing landscape and customer feedback to enhance the product portfolio as well as the customer support mechanism to ensure that our customers get nothing but the best.

Job Description

Skills:- Negotiation, Presentation, Excellent Written & Verbal Communication, MS Office, working knowledge of CRM softwares, MS Excel, Google Sheets , excellent communication skills, Presentation skills,Candidates with technical Edu background or MBA will be preferred. 
Budget:- 3.6 LPA Max CTC
Notice Period:- Immediate Joiners will be preferred
Location:- WFO / Bestech Business Towers Sector-66 Mohali.
Interview Process:- 2
Gender preference:- Female
Years of experience:-2 Years
Minimum Qualification : Graduate , MBA
 
Job Responsibilities :
 

•  Generate revenue through subscription sales.
•  Be the central point of contact for subscription activity and respond to all subscription enquiries.
•  Collate and monitor subscriptions feedback from the customers.
•  Interacting with the customers telephonically, through emails or visits.
•  Sending timely Subscription Proposals to the customers.
•  Educating the customer about the Value / benefits of the Subscription Services.
•  Ensuring maximum possible conversion and retention rates e.g. by improving the customer journey.
•  Ensuring timely delivery of the technical services to the customers.
•  Ensuring quick resolution of the technical issues of the customers.
•  Ensuing maximum customer satisfaction through quality services.
•  Maintain accurate and detailed Subscription database to provide timely management information.  
•  Build strong relationships with customers to expand new business opportunities.