Customer Relationship Executive (CRE) THAKRAL INNOVATION PVT. LTD.
THAKRAL INNOVATION PVT. LTD.
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: Customer satisfaction, Customer Relationship Management, Team Collaboration, Issue resolution, Escalation Management, Performance Metrics, Quality Assurance, Customer Inquiries, Customer Queries, Policy Adherence, response time management
About THAKRAL INNOVATION PVT. LTD.
Job Description
Handle inbound and outbound customer inquiries via voice and email. Provide timely and accurate responses to customer queries, ensuring a high level of customer satisfaction. Maintain a positive and professional relationship with customers while addressing their needs. Collaborate with team members to resolve customer issues and escalate when necessary. Follow up on customer concerns and ensure resolutions are implemented effectively. Adhere to company policies, procedures, and service standards. Meet or exceed performance metrics, including quality, response time, and customer satisfaction. Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Schedule: Rotational shift Performance bonus Yearly bonus Ability to commute/relocate: Haryana, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable to work in Gurgaon/ Gurugram Work Location: In person,