Customer Relationship Executive (CRE) Royal Enfield

About Royal Enfield

Job Description

Job Summary Royal Enfield Dealership in Kayamkulam is looking for Female Candidates for the Post of Customer Relationship Executive (CRE). Responsibilities and Duties * Customer Feedback Collects customer feedback Plans corrective action with CRM / Sales Manager * Customer Complaint Management One point of contact for customer complaints by receiving customer complaints Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score) Ensure resolution of customer complaints Tracking of all complaints and ensure closure and take feedback after closure till satisfaction Lost Case Analysis Call lost customers open enquiries for last 3 months Understand reason for closure Frame action plan with Sales Manager, Delivery Manager and Store Head Others Updation of email IDs from email bounce Cancellation analysis- once in a month on the complete cancellation data for the month Required Experience and Qualifications Educational Qualifications: Plus Two / **Graduate / Management preferred Industry: Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications Minimum experience: 0 to **2 years preferably in in Auto/customer relationship roles Profile: Strong focus on customer experience management, adherence to processes and norms Only Female Candidates. _Freshers also can Apply. Interested candidates kindly submit your bio data/resume/cv on the below designated person on the mentioned Address. Sales Manager / HR Manager Royal Enfield (Roverz Motors) Edasseril Junction, Kareelakulangara, Kayamkulam - 690502 Time: 9.00 am to 6.00 pm (Monday - Saturday) _ Benefits Salary With Performance based Incentives will be given. Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Day shift Performance bonus Work Location: In person,