Customer Relationship Executive Pokonut

About Pokonut

Job Description

1 2 WE ARE HIRING! Customer Support Associate Know Us Better www.pokonut.comJob Title: Customer Support Executive Location: Work From Office (Bangalore) Company: Pokonut - A Range of Ayurvedic Skincare Products About Us:Pokonut is dedicated to bringing the ancient wisdom of Ayurveda into modern skincare. Our range of products is designed to enhance natural beauty while ensuring a holistic approach to skin health. Join our team and help us create a positive impact on our customers" lives by delivering exceptional customer service.Job Description:We are looking for a passionate and dynamic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our valued customers. You will handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. Experience Level : Fresher or 6 months Key Responsibilities: Respond to customer inquiries via phone, email, chat, and social media promptly and professionally. Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction. Provide detailed information about our products, promotions, and policies. Process orders, returns, and exchanges accurately. Maintain and update customer records in our database. Collaborate with other departments to ensure a seamless customer experience. Identify trends and suggest improvements to enhance customer service. Handle feedback and report recurring issues to management. Qualifications: Proven experience in a customer support role, preferably in the skincare or beauty industry. Excellent communication skills in English (knowledge of Hindi or other local languages is a plus). Strong problem-solving skills and the ability to remain calm under pressure. Proficient in using customer support software and tools. Ability to work independently and as part of a team. High level of empathy and a customer-first attitude. Strong organizational skills and attention to detail. Availability to work flexible hours, including weekends if required. Job Title: Customer Support Executive Location: Work From Office (Bangalore) Company: Pokonut - A Range of Ayurvedic Skincare Products About Us: Pokonut is dedicated to bringing the ancient wisdom of Ayurveda into modern skincare. Our range of products is designed to enhance natural beauty while ensuring a holistic approach to skin health. Join our team and help us create a positive impact on our customers" lives by delivering exceptional customer service. Job Description: We are looking for a passionate and dynamic Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our valued customers. You will handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. Experience Level : Fresher or 6 months Key Responsibilities: Respond to customer inquiries via phone, email, chat, and social media promptly and professionally. Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction. Provide detailed information about our products, promotions, and policies. Process orders, returns, and exchanges accurately. Maintain and update customer records in our database. Collaborate with other departments to ensure a seamless customer experience. Identify trends and suggest improvements to enhance customer service. Handle feedback and report recurring issues to management. Qualifications: Proven experience in a customer support role, preferably in the skincare or beauty industry. Excellent communication skills in English (knowledge of Hindi or other local languages is a plus). Strong problem-solving skills and the ability to remain calm under pressure. Proficient in using customer support software and tools. Ability to work independently and as part of a team. High level of empathy and a customer-first attitude. Strong organizational skills and attention to detail. Availability to work flexible hours, including weekends if required. Salary : Competitive Salary as per Experience Why Join Pokonut Be part of a growing brand committed to natural beauty and holistic health. Work in a supportive and dynamic environment. Opportunities for career growth and development. Employee discounts on Pokonut products. Health and wellness benefits. How to Apply: If you are passionate about skincare and providing excellent customer service, we would love to hear from you ! Please send your resume to hr@pokonut.com Join us in our mission to bring the best of Ayurveda to skincare! Job Types: Full-time, Permanent, Fresher Benefits: Life insurance Paid time off Schedule: Day shift Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 8660852297 Expected Start Date: 29/07/2024,