Customer Relationship Executive Nakoda Dairy Private Limited

About Nakoda Dairy Private Limited

Welcome to NAKODA one of the leading manufacturer & supplier of quality dairy ingredients. It has its corporate office in Bangalore. The company, which has countrywide establishment and network facilitating its clients, through its various branches spread over the nation. NAKODA has proven to be THE RELIABLE PARTNER to its various clients and emerged as a leading manufacturer, and supplier of dairy products. It has achieved phenomenal success in its trading and distribution activities by its association with all the leading dairies in India. It markets the leading brands of India along with its own brand NAKODA. Nakoda, with its capabilities of high and customized production schedules is catering to the needs of Bakers, Confectioners, Dairy food ingredient, Ice-cream manufacturers, Pharmacy Solid Dosage Incipient and Nutritional Dietary Supplements to name a few.

Job Description

Location- Bangalore (WFO)
Budget- upto 3 LPA
Experience- 1-2 years
Relevant experience- 1 year is needed
Notice period- Immediate-15 days (max)
Working days and time- 6 days, 9:30-6pm
Interview process- 1 F2F interview
Skills needed- Customer relationship, communication skills, cold calling, inbound and outbound calls, expertise in any other language is also a plus.

Nakoda Dairy Pvt Ltd is a dynamic and thriving B2B business that is committed to excellence in every aspect of our operations. We are seeking a highly skilled and motivated Payment Collection and Recovery Manager to join our team and ensure the efficient collection and recovery of outstanding payments.

Key Responsibilities:
1. Manage large amounts of incoming & outgoing phone calls
2. Identify and assess customers’ needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
4. Provide accurate, valid and complete information
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
6. Keep records of customer interactions.
7. Follow communication procedures, guidelines and policies

Qualifications/Requirements:
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Diploma/Any Degree
- English and Hindi fluency mandatory