Customer Relationship Executive Best Western Resort

About Best Western Resort

BWH Hotels is a leading global hospitality enterprise comprised of three hotel companies including WorldHotels, Best Western Hotels & Resorts and SureStay Hotels®. The global enterprise boasts approximately 4,300 hotels in over 100 countries and territories worldwide. With 19 unique brands across every chain scale segment, from economy to luxury, BWH Hotels suits the needs of developers and guests in every market as each brand offers its own personality and style.

The Best Western Resort Country Club is situated near Manesar on the Delhi-Jaipur Highway and is surrounded by lush green mustard fields. Pink City (Jaipur) and Taj Mahal (Agra) each are only 200 kilometers away.

Job Description

Location:- Nehru Place, Delhi (WFO)
Salary- 1.5 LPA to 2.4 LPA
Years of Experience:- 1 to 2 Years
Notice period:- Immedidate to 15 Days
Interview Process:- Face to face only
Shift timings- 9:30am-6:30pm, 5 days working
Gender preference- need Female candidates only. 

Responsibilities:-
- Manage large amounts of incoming & outgoing phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions.
- Follow communication procedures, guidelines and policies

Requirements and skills:-
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Diploma/Any Degree
- English and Hindi fluency mandatory