Customer Relations Specialist Digioptimizer

About Digioptimizer

Job Description

Company Description Digioptimizer is a marketing strategy powerhouse providing comprehensive 360 solutions for the marketing needs of small and medium-sized organizations. Our team is composed of young, enthusiastic professionals passionate about the digital world and dedicated to helping businesses gain a competitive edge. We specialize in optimizing digital marketing through regular A/B testing and targeted audience engagement. Our full range of services includes graphic design, website development and management, content marketing, social media management, and paid advertising. Unlike traditional agencies, we focus on creating and implementing strategies that foster a long-lasting impact, building a digital ecosystem for our clients to engage with their potential customers. Role Description This is a full-time remote role for a Customer Relations Specialist. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention, providing outstanding customer service, and supporting customers through various communication channels. This role requires engaging with clients to resolve issues, gather feedback, and enhance the overall customer experience. Qualifications Experience in Customer Retention and Customer Satisfaction Strong Communication and Customer Support skills Proficiency in Customer Service practices Excellent interpersonal and problem-solving abilities Capability to work independently and remotely Previous experience in a related field is a plus Bachelor's degree in Business, Marketing, Communication, or related field,