Customer Relations Manager Plati India Pvt. Ltd.
Plati India Pvt. Ltd.
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Ludhiana
Skills: Customer Relationship Management, Customer Service, Analytical skills, collaboration, Communication skills
About Plati India Pvt. Ltd.
Job Description
We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. Youll be responsible for promptly addressing their inquiries and resolving any issues. Your role Establish and maintain positive relationships with existing clients. Provide prompt, efficient, and satisfactory responses to customer inquiries. Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies. Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey. Your tasks Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media. Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs. Monitor customer feedback regularly and identify areas of improvement in our products and services. Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised. Job Types: Full-time, Permanent Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Morning shift Work Location: In person,