Customer Relations Manager BPTP Ltd.

About BPTP Ltd.

Job Description

As a Relationship Manager (Assistant Manager) in the Customer Experience department at Faridabad, you will play a crucial role in managing and optimizing all pre-possession and possession-related processes. Your main objective will be to ensure a seamless customer service experience through efficient handling of bookings, transfers, sales deed preparations, and possession formalities. Your key responsibilities will include: Booking Cycle Handling: - Efficiently coordinate the entire booking process. - Ensure accurate documentation and timely communication throughout. Customer Onboarding: - Conduct welcome calls and send welcome emails to introduce customers to the project and post-booking process. - Provide clear guidance on next steps and point-of-contact details for smooth engagement. Documentation Execution: - Facilitate the timely execution and dispatch of essential documents such as Allotment Letter, Agreement for Sale (BBA), PTM & NOC processing for loans, Conveyance Deed formalities, and possession documentation. Customer Communication & Relationship Management: - Build and maintain professional relationships with customers. - Provide clear and timely updates on construction milestones, project timelines, and address any customer queries or concerns promptly. Demand Notice & Collection Follow-up: - Regularly follow up with customers to ensure timely clearance of dues. - Work towards achieving monthly/quarterly collection targets. Possession Formalities: - Assist customers in completing possession formalities smoothly. - Coordinate with internal teams to ensure handover readiness and proper documentation. If you have 6-9 years of experience, preferably in real estate, hospitality, or related sectors, and possess excellent customer service skills, we encourage you to share your resume at ashish.jaryal@bptp.com to be considered for this exciting opportunity.,