Customer Relations Executive Hansa Direct Private Limited

• Make outbound sales calls to domestic/international customers based on campaign requirements
• Present, promote, and sell products/services using solid arguments to prospective customers
• Understand customer needs and provide appropriate solutions
• Achieve daily, weekly, and monthly sales targets and KPIs
• Follow up on leads and close sales to meet individual and team quotas
• Maintain accurate records of customer interactions and sales through CRM systems
• Handle objections effectively and turn rejections into opportunities
• Ensure high levels of customer satisfaction through excellent service
• Stay up to date with product knowledge, pricing, and promotional offers
• Participate in training and development activities to enhance performance

Key Requirements:

• Proven experience as a Sales Representative, Telecaller, or similar sales/customer service role (BPO experience preferred)
• Strong verbal communication and interpersonal skills
• Ability to persuade and negotiate with customers effectively
• Comfortable working in a fast-paced, target-driven environment
• Familiarity with CRM software and MS Office is a plus
• Willing to work in rotational shifts (if applicable)