Customer Relations Executive Masai
Masai
Office Location
Full Time
Experience: 2 - 2 years required
Pay:
Salary Information not included
Type: Full Time
Location: Delhi
Skills: Interpersonal Communication, Interpersonal Skills, Communication skills, Problem Solving, Customer Relations, Conflict resolution, Customer Service, proactive approach, crm software familiarity, Problemsolving
About Masai
Job Description
About The Opportunity Join a dynamic organization in the customer service sector that values personalized engagement and stellar support for its diverse clientele. Operating in a fast-paced, on-site environment in India, this role offers the opportunity to directly engage and build trust with customers, ensuring their experience is both positive and solution-driven. Role & Responsibilities Act as the primary point of contact for all customer inquiries and feedback. Proactively manage and resolve issues, ensuring speedy and effective resolutions. Build and nurture strong relationships with customers to foster loyalty and repeat business. Coordinate with internal teams to streamline communication and resolve customer challenges. Collect and analyze customer feedback to identify trends and suggest service improvements. Maintain detailed records of customer interactions and transactions for continuous improvement. Skills & Qualifications Must-Have: Proven experience in customer service or a customer relations role, with strong interpersonal and communication skills. Must-Have: Excellent problem-solving abilities and a proactive approach in resolving customer issues. Must-Have: Ability to thrive in an on-site, fast-paced environment, managing multiple tasks simultaneously. Preferred: Familiarity with CRM software and tools. Preferred: A bachelor's degree in Business, Communications, or a related field. Benefits & Culture Highlights Enjoy a collaborative, on-site work culture that values continuous learning and professional development. Access opportunities for career advancement and skill enhancement. Competitive salary with performance-based bonuses. This role is ideal for self-driven individuals who excel in customer engagement and are eager to contribute to an evolving, customer-centric organization. If you're ready to bring your communication skills and passion for customer success to a thriving on-site environment, we look forward to your application.,