Customer Relations Executive VIYONA - Fintech
VIYONA - Fintech
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Hyderabad
Skills: Customer Support, Interpersonal Skills, Multilingual fluency, Clientfacing, Verbal, written communication, Problemsolving
About VIYONA - Fintech
Job Description
About Viyona Fintech: Role Overview: We are looking for a dynamic and empathetic Customer Relation Executive to be the voice of Viyona Fintech. The ideal candidate will handle customer queries, provide excellent service, and build lasting relationships with users across regions. Multilingual fluency is key to supporting our diverse customer base. Key Responsibilities: Interact with customers via call, chat, email, or in-person support Resolve queries related to transactions, product features, and onboarding Educate customers about Viyonas products and services Maintain a high level of professionalism and empathy in all interactions Record customer feedback and support continuous product improvement Coordinate with technical or operations teams to resolve escalated issues Key Requirements: Proven experience in customer support or client-facing roles 1 to 2 years of experience preferred Fluency in Telugu , English and Hindi, Excellent verbal and written communication skills Good listening, problem-solving, and interpersonal skills Ability to work in a fast-paced, customer-centric environment Basic tech proficiency and familiarity with digital financial platforms is a plus Preferred Qualifications: Bachelors degree in any field Experience in fintech, banking, or BPO sectors is an advantage Why Join Us Be part of a growing fintech revolution Work with an inclusive, innovation-driven team Opportunities for career growth and skill development,