Customer Experience Trainee Konnect Insights

About Konnect Insights

Konnect Insights is a unified customer experience management platform for your brand. It is an omni-channel product that combines Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Survey, BI Tools, Crisis Management - that unifies customer care and marketing across all customer touch-points (social media, web, physical stores, chatbots, SMS, news, call center, messaging), for your brand Konnect Insights is a comprehensive platform that unifies data science, marketing, analytics, and customer experience to ensure a true imagery and projection of the brand. Being in the market for about half a decade, it is a trusted and go-to solution for over 500 leading brands from industries such as aviation, banking, financial services, food & beverage, fintech, IT, real estate, travel & tourism, FMCG, retail, e-commerce, media, marketing, etc. across APAC, LATAM, the Middle East, and North America. Built on principles of Big Data, AI, ML and NLP, with years of expertise and best practices, it caters to every industry yet allows the brand the flexibility to tune it to its own requirements, and to ensure their marketing and customer service efforts are top notch while also being able to leverage the power of big data.

Job Description

We're looking for smart, driven individuals to join our CX Solutions Trainee Program, where you'll work directly with the founder and leadership team at Konnect Insights. This is not your average internship. This is your launchpad to becoming a Solutions Consultant in one year. Responsibilities Shadow the founder and the CX team to understand real-world enterprise problems. Assist in building solution demos, use cases, and client proposals. Learn and support solutions consultants, product onboarding, and client success strategies. Work across departments, product, sales, support, and marketing to understand how a B2B SaaS business scales. Participate in key customer meetings and industry research. Contribute ideas and insights to shape the product roadmap and client pitches. Requirements Fresh graduates (or up to 1 year of experience) from any stream. Excellent communication skillsverbal and written. Tech-savvy and quick to learn software platforms. Analytical thinker with a problem-solving mindset. Self-starter with a hunger to grow and make an impact. Someone who thrives in fast-paced environments and is ready to be groomed into a client-facing role. This job was posted by Salonee Bhatia from Konnect Insights.,