Customer Experience Specialist, II Zebra Technologies

About Zebra Technologies

Job Description

At Zebra, we are a community of innovators united by curiosity and care, creating dynamic solutions to anticipate and solve challenges for our customers and partners. As part of Zebra Nation, you will be valued, respected, and have the opportunity to redefine the future of work for organizations and their stakeholders. Join us in pushing boundaries and contributing to a fulfilling career with global impact. We are committed to reimagining the future for our people, customers, and the world. Together, let's create tomorrow. As an Account and Application Support member for Reflexis Workforce Management, your responsibilities will include providing production application support for designated accounts through written and verbal communications. You will manage all reported incidents in corporate tools such as Salesforce, ServiceNow, and JIRA, ensuring customer SLA's/KPIs are met and maintaining quality standards. Your role will involve managing the support relationship with accounts, acting as the primary client contact, and participating in customer and partner meetings. You will contribute to service delivery readiness on complex accounts, ensuring territory/vertical readiness for new product launches. Qualifications: - Bachelor's degree - 2-5 years of experience - Proficiency in English (written and verbal); local language proficiency may be required - Intermediate skills in Microsoft business applications (Word, Excel, Outlook) - Customer service values and orientation - Professional work behaviors (attendance, teamwork, time management) - Strong communication skills (listening, information clarity, language proficiency) - Understanding of key financial factors - Job-related knowledge and procedures - Ability to design and deliver reports for clients To prevent online fraudulent activities, our recruiters will only contact you through @zebra.com email accounts. Please note that applications are exclusively accepted through our applicant tracking system, and personal identifying information is only requested through that system. Our Talent Acquisition team will never ask for personal identifying information via email or external channels. If you encounter identity theft issues, contact your local police department.,