Customer Experience Process Development Maruti Suzuki India Ltd

  • company name Maruti Suzuki India Ltd
  • working location Office Location
  • job type Full Time

Experience: 3 - 3 years required

Pay:

Salary Information not included

Type: Full Time

Location: Haryana

Skills: process improvements, customer feedback analysis, crm tools, Digital Tools, Support Dealers, Analyzing Data

About Maruti Suzuki India Ltd

Job Description

Key Responsibilities: Lead Process Improvements: Drive systems and process improvements by collaborating with internal teams. Customer Feedback Analysis: Analyze feedback from customer surveys to identify areas for improvement and boost the Net Promoter Score (NPS). Post-Service Follow-Up: Use CRM tools to address customer grievances and ensure quick resolution. Promote Digital Tools: Encourage the adoption of CRM-integrated tools to improve dealer workshop efficiency. Support Dealers & Regional Offices: Provide support for CRM solutions and ensure adherence to service standards at dealer locations. Key Challenges: Managing multiple projects and deadlines. Analysing data to draw actionable insights. Overcoming resistance to new digital tools and processes at dealer locations.,