Customer Experience Process Development Maruti Suzuki India Ltd
Maruti Suzuki India Ltd
Office Location
Full Time
Experience: 3 - 3 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: process improvements, customer feedback analysis, crm tools, Digital Tools, Support Dealers, Analyzing Data
About Maruti Suzuki India Ltd
Job Description
Key Responsibilities: Lead Process Improvements: Drive systems and process improvements by collaborating with internal teams. Customer Feedback Analysis: Analyze feedback from customer surveys to identify areas for improvement and boost the Net Promoter Score (NPS). Post-Service Follow-Up: Use CRM tools to address customer grievances and ensure quick resolution. Promote Digital Tools: Encourage the adoption of CRM-integrated tools to improve dealer workshop efficiency. Support Dealers & Regional Offices: Provide support for CRM solutions and ensure adherence to service standards at dealer locations. Key Challenges: Managing multiple projects and deadlines. Analysing data to draw actionable insights. Overcoming resistance to new digital tools and processes at dealer locations.,